All orders over $100 will be sent Free of Charge via courier or via Australia post. Orders under $100 will incur a $10 flat rate shipping fee. 

A signature is required upon delivery so please make sure to provide an address (such as work) where someone will be available to receive it during business hours.

Once your order has been shipped, Chicreative cannot accept responsibility for loss or any damage to your package. Please note that Chicreative cannot be held responsible for postage delays that occur after your order has left our care. 



We do not offer refunds for custom printed orders as we begin working on them as soon as they are received. Please choose carefully upon ordering. Please consider purchasing a sample online or pop into our store to see and feel the quality of our products. 

No refunds are offered for pre-packaged goods such as paper, envelopes and pre-packaged stationery, however exchange is possible within 14 days of the purchase date. Goods must be in their original packaging and in their original condition.

Please do not return any items without emailing us first.